Corporate Glossary

Return to TopA

• Authorised User

  A person, system, service or other entity that has been granted permission by the Organisation to access, use, administer or interact with an Information Asset, Product, Service or Resource in accordance with its assigned responsibilities and applicable policies.

Return to TopB

• Bug

  Means an issue where a product or service is not operating as intended, documented or reasonably expected, including where it produces incorrect results, displays inaccurate information or otherwise behaves incorrectly. A bug may range from a minor cosmetic issue, such as a typographical error, to a critical issue affecting the operation or availability of the product or service.

Return to TopC

• Code

  Means a Policy that establishes the Organisation's mandatory requirements relating to standards of conduct, professional practice or other behavioural expectations.

• Confidential Information

  Means information that is not publicly available and which, if disclosed, accessed, altered or destroyed without authorisation, could reasonably be expected to prejudice the interests of the Organisation, its clients, business partners or other stakeholders.

  Confidential Information includes, but is not limited to, commercial information, contractual information, intellectual property, security information, technical information, financial information, and personal information that is not otherwise publicly available.

• Control

  Means a measure, safeguard, process, practice or mechanism implemented to modify, reduce or manage Risk.

• Critical Issue

  Critical Issue means an event, circumstance, incident, failure, risk or occurrence that requires immediate attention because it has caused, or is likely to cause, significant harm, disruption, loss, liability or adverse consequences.

  Without limitation, a Critical Issue includes:

  1. in relation to the Connected Business Navigation Platform (CBNP), its Modules, Core Modules and related services, a defect that causes complete loss of access to the Platform or a material failure of a core business function affecting multiple users and for which no reasonable workaround exists;
  2. in relation to information security, an actual or suspected unauthorised access, disclosure, loss, corruption or compromise of information, systems or services that presents a material risk to the Organisation, its clients or other stakeholders;
  3. in relation to corporate, financial or regulatory matters, an event that may result in material financial loss, fraud, insolvency, significant contractual liability, regulatory action or breach of law;
  4. in relation to workplace health and safety or general business activities, an incident resulting in death, permanent impairment, hospitalisation, serious injury, serious illness or other harm requiring urgent medical treatment; and
  5. any other matter formally classified by the Organisation as critical having regard to its actual or potential impact on people, operations, assets, information, clients, stakeholders or the Organisation's ability to meet its obligations.

Return to TopD

• Data Correction

  Means the correction of information within a database or other controlled data store where the product or service is operating correctly and the required action relates to the information rather than a bug.

• Directive

  Means a document that communicates mandatory operational requirements or instructions that personnel must follow in relation to the Organisation's governance, operations, products, services or activities. A Directive may be issued to communicate immediate or ongoing requirements and may supplement or be superseded by a Procedure.

Return to TopG

• Guideline

  Means a document that provides guidance, recommendations, examples or explanatory information to assist in the interpretation or application of a Policy, Procedure or Directive.

Return to TopI

• Information

  Means knowledge or data, regardless of form or medium, including electronic, physical, verbal or visual information.

• Information Asset

  Means any information, regardless of form or medium, together with the systems, applications, infrastructure, services or components used to create, collect, process, store, transmit, protect or dispose of that information, where the loss, compromise or unavailability of the asset could affect the Organisation or its stakeholders.

• Information Security

  Means the preservation of the confidentiality, integrity and availability of Information Assets through the implementation of appropriate administrative, physical and technical controls.

Return to TopJ

• Jovexa

  Jovexa is the name of our company, reflecting who we are and what we do. The name combines elements of our founder’s identity with our core objective: helping organisations overcome vexing challenges that undermine effective governance. At its heart, Jovexa represents clarity, accountability, and practical solutions that enable organisations to govern with confidence.

Return to TopN

• New Feature

  Means a request for new functionality or capability that is not currently provided by a product or service.

Return to TopP

• Penetration Test

  Means an authorised security assessment conducted using techniques intended to identify and validate vulnerabilities by attempting to compromise systems, applications, infrastructure, networks or other Information Assets under controlled conditions.

• Personal Information

  Means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or otherwise, as defined by applicable privacy legislation.

• Policy

  Means a document that establishes the Organisation's commitments, principles and mandatory requirements in relation to a particular aspect of its governance, operations, products, services or activities.

• Procedure

  Means a document that describes the approved processes or actions to be followed in implementing one or more Policies, Directives or other organisational requirements.

• Product

  Means any software, platform, module, component, application or other offering developed, licensed, supplied or maintained by the Organisation.

Return to TopR

• Risk

  Means the effect of uncertainty on objectives, including circumstances that may adversely affect the Organisation's ability to achieve its strategic, operational, legal, financial or security objectives.

Return to TopS

• Security Incident

  Means an actual or suspected event that compromises, or has the potential to compromise, the confidentiality, integrity or availability of Information Assets, Products, Services or the Organisation's operations, or otherwise results in a breach of security controls, policies or legal obligations.

• Sensitive Information

  Means information that requires protection because unauthorised access, use, disclosure, modification or destruction could reasonably be expected to result in harm to an individual, the Organisation, a client, business partner or other stakeholder, whether or not the information is classified as Confidential Information.

  Sensitive Information includes personal information, security credentials, authentication information, financial information, commercially valuable information and other information identified by the Organisation as requiring additional protection.

• Service

  Means any activity performed by or on behalf of the Organisation for the benefit of a client or stakeholder, including support, implementation, consulting, hosting, maintenance or managed services.

• Stakeholder

  Means an individual, organisation or other entity that:

  1. has a legal, contractual, regulatory or governance relationship with the Organisation;
  2. receives, provides or supports the provision of the Organisation's Products, Services or business operations;
  3. has rights, information or legitimate interests that the Organisation is responsible for protecting or respecting; or
  4. may be directly affected by the Organisation's activities or decisions in a manner recognised by law, contract or the Organisation's governance framework.

Return to TopV

• Vulnerability

  Means a weakness, deficiency or flaw in a system, application, process, configuration, control or operational practice that may be exploited to adversely affect the confidentiality, integrity or availability of information or other information assets, the security or operation of the Organisation, or the rights, interests or wellbeing of individuals or other stakeholders.