Status and Details

This page contains information about the status, approval and implementation of this document, contact details for the relevant Manager and Policy Author and, on the right, a brief summary of changes between this and the previous version.

Support Policy

Show Field Notes

Status	Current
Effective Date	27th July 2026
Review Date	27th January 2029
Approval Authority	Director
Approval Date	27th July 2026
Expiry Date	Not Applicable
Responsible Manager	Joanne Auld Director
Author	Joanne Auld Director
Enquiries Contact	Joanne Auld Director

Summary of Changes from Previous Version

This Policy establishes a clear and consistent framework for providing support, managing support requests, setting expectations, and defining the responsibilities of Jovexa and its clients. It supports timely issue resolution, appropriate use of support resources, service continuity, and the controlled maintenance and improvement of the Platform.

Clauses Amended:Policy: All